Simply Skin Medical Aesthetics Academy
Terms and Conditions
Payments
Payments
Deposit payment is required 30% of the course total value at the time of booking.
Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.
Refunds
All course fees are non-refundable and non-transferable.
Simply Skin Medical Aesthetics Academy is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered. For classroom training that was temporarily postponed due to government lockdown restrictions, we will offer priority rebooking for all affected students and make the equivalent online course available free of charge, if beneficial for and requested by the student while awaiting attendance of booked classroom courses. Classroom course bookings postponed by lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within the next 12 months. In the event you cannot attend your course due to needing to Covid test or self-isolate, you will be offered free rescheduling upon producing an official NHS text or email notification confirming a booked test, positive test result or NHS Test & Trace notification of required self-isolation dated to coincide with the booked training date.. Training will not be refundable, but rebookable to the next training date once you are free from symptoms/need to isolate. The Academy is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.
PayPal Credit only: If you wish to cancel PayPal Credit, you would need to contact PayPal and clear the credit account balance outstanding with them directly. Any courses cancelled at our discretion, would be applied as a credit on file to rebook or transfer to alternative training.
In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.
Additional Terms & Conditions Relating to Course Packages & Promotional Offers
1. Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
2. Courses within the Packages must be attended by the same person.
3. Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
4. We reserve the right to amend course prices or run promotions at any time, without prior notice.
5. All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of Simply Skin Medical Aesthetics Academy and subject to the rescheduling fee of £25 per training date, where deemed possible.
6. Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.
Cancellation or Transfer of Training Dates / Courses
Rescheduling Requests & Fees
In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of Simply Skin Medical Aesthetics Academy (subject to availability). If successful, an administration fee of £25.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of Simply Skin Medical Academy and may result in loss of course fees. This is applicable only to courses booked at full price only.
Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
In the first instance, please contact our team at academy@simplyskinuk.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
Cancellation / Rescheduling of Training due to Covid Testing / Self-Isolation
Based on Official Government guidance update as of 16th August 2021, please do not attend our training centre/courses if:
1. You have received a positive PCR test result for Covid and need to isolate for 10 full days from test result and until symptoms have resolved.
2. You have been asked to self-isolate by NHS Test and Trace and are within your 10 full day isolation period.
3. You live with someone who has been tested positive for Covid and have not been fully vaccinated, or are aged over 18 years 6 months or are not unable to be vaccinated due to medical reasons.
Please contact our team at academy@simplyskinuk.com as soon as possible to reschedule your training. Our team be happy to waive the fee to reschedule once you have provided proof with an NHS official text or email notification of a positive PCR test result, booked PCR test appointment or guidance specifically for you to self-isolate e.g. notification from NHS Test and Trace, coinciding with your booked training.
Last Minute Offer Bookings
Courses booked as part of Last Minute Offers either online or by telephone, are by their definition intended to be attended on the specific course date/course/venue booked. In the event of a genuine reason for non-attendance of any Last Minute Offer course, (at the discretion of Simply Skin Medical Aesthetics Academy) we may agree to allow the course fees paid to be placed on file as a credit towards a further training course, however this credit would be minus the standard £25 rescheduling fee per training day booked regardless of the reason for non-attendance e.g. a cancelled last minute offer course booked at £150 would result in a £125 credit being placed on file. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.
Online Courses
All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee.
Named Student
Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £25 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.
In the event that the Simply Skin Medical Aesthetics Academy should have to cancel your course for reasons outside of our control; Simply Skin Medical Aesthetics Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.
General
All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.
Minimum Student Age
We accept all students aged 18 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 18 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability insurance for working with the general public to those aged 18 or over.
Confirmation of Bookings
Once you have booked a training course you will receive an email within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours; confirmation will be sent on the next working day).
If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.
If booking last minute courses or courses scheduled for within less than 48 hours, please call to book so that we can confirm availability to you prior to payment. Where a course booked online outside office hours is unavailable or cancelled, an alternative date will be offered or a refund of the course fee paid will be given within 5 days.
No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online. Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available.
Should a receipt for payment be required, please request this by emailing academy@simplyskinuk.com at the time of booking or within 12 months of completing the training. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers to meet legal requirements.
Special Training Needs / Requirements
It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.
Medical Conditions
Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are pregnant to partake in practical training or assessment days.
All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.
Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.
Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.
During Your Training
Refresher Training
Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Support Team with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required. Alternatively our team may be able to arrange access to additional learning resources through our Online Student Portal to support your learning, for which an additional fee may apply.
Complaints
We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email elwira@simplyskinuk.com with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.
Certificates
Digital (PDF) certificates are issued by email within 2 working days of attending your training course(s). Certificates are provided as a digital certificate to meet the needs of insurance providers, you will also however be issued hard copy certificate at the end of your course on the course day . Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.
Students wishing to purchase a replacement digital certificate or hard copy of their diploma may do so by emailing academy@simplyskinuk.com so that a link can be sent to allow you to process your certificate request charge securely online through our website.
- Replacement of certificate(s) by email only (digital copy) is charged at £10 per certificate. Certificates as a printed hard copy by post is charged at £25 per certificate. Where purchasing a hard copy replacement certificate at £25 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).
- Certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate for which you may like to look at Last Minute Offer courses or Online Courses
Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.
Code of Conduct:
To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:-
- 1. Punctuality is essential with all learners to arrive for 8.45am for a 9.00am start and training to finish at approximately 3.00pm (half day training) and 6.00pm (all day training). Allow adequate time to travel to the training centre. Lateness is very disruptive for other students and may mean you miss fundamental aspects of the training. You will be refused entry if you arrive late for training. There is a transfer fee of £50 per training date to reschedule your training if you arrive late. Please do not break from the training unless instructed to do so by the tutor. A lunch break is provided along with short refreshment breaks throughout the day, timed as is appropriate for the course. Taking excessive or unauthorised breaks may mean you miss vital training that impedes your success on the course. Students are advised to remain in the centre during agreed breaks (please bring cold food). Should you leave the centre and return late from break(s), you may be refused entry and be unable to complete your course.
- 2. Attendance of training days is compulsory. Failure to attend scheduled training can result in removal from your programme. Genuine reasons will be subject to the discretion of Simply Skin Medical Aesthetics Academy and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.
- 3. Learners are required to purchase at their cost & wear a suitable beauty uniform (tunic) to training / assessment dates. Nails should be short, hair tied back. For health and safety, all jewellery should be removed except a plain wedding band and small stud earrings.
- 4. Please ensure an enrolment form is handed to the tutor. Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.
- 5. We can accept no responsibility for any loss, damage or theft of personal property; however rare. Therefore we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the centre. Any property left behind will be held for 7 days, following which it will be disposed as appropriate. Students are responsible for collection of lost items from site, by appointment. We cannot post or deliver any lost property.
- 6. Products / tools provided at the training centre remain the property of Simply Skin medical Aesthetics Academy and should not be taken from the training centre at any time. Such will be treated as theft and reported to the authorities. Please work with the tools / products and within the facilities provided taking care to avoid causing deliberate damage or loss. Students may be held responsible for the cost of such loss / damage. Please wait until items are provided to you and no time should students access any staff only store cupboards or storage areas without express permission of the tutor and/or without supervision. For reasons of health, safety and hygiene; please use products / tools / equipment only as directed and when prompted by the tutor. If asked to ‘down tools’, please ensure you comply with any instruction by ceasing immediately.
- 7. Use of mobile phones is prohibited during training and should be turned off outside of agreed breaks.
- 8. No smoking, use of e-cigarettes/vaporisers or chewing of gum within the training centre.
- 9. Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre where we have reason to suspect such influence, and the police may be contacted if appropriate.
- The training centres operate a mixed sex basis for training days and you must be prepared to give treatments to a models of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking.
- 10. Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or at any time, which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour (which may affect other students) will not be tolerated. Tutors will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.
- 11. Verbal, physical or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your diploma and will forfeit all course fees paid.
- 12. Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
- 13. Learner feedback forms are to be completed at every training session and are compulsory where requested.
- Photographic ID must be shown to the tutor at every training day to gain admission to the centre, if requested. Entry may be refused without this.
- Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre premises. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Photos may occasionally be taken by tutors with the express permission of students, for the purposes of marketing/promotion.
Terms relating to Course Packages & Promotional Offers
T&Cs:
- 1. Payment in full must be made at the end of the course prior the certification. .
- 2. Discount is on selected packages only. Saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself.
- 3. Courses within the Packages must be attended by the same person
- 4. Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
- 5. Cannot be used in conjunction with any other offer or discount.
- 6. We reserve the right to amend course prices or run promotions at any time, without prior notice.
- All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of Simply Skin Medical Aesthetics Academy and subject to the rescheduling fee of £25 per training date, where deemed possible.
- Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.
T&Cs:
- 1. Payment in full must be made at the end of the course prior the certification. .
- 2. Discount is on selected packages only. Saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself.
- 3. Courses within the Packages must be attended by the same person
- 4. Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
- 5. Cannot be used in conjunction with any other offer or discount.
- 6. We reserve the right to amend course prices or run promotions at any time, without prior notice.
- All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of Simply Skin Medical Aesthetics Academy and subject to the rescheduling fee of £25 per training date, where deemed possible.
- Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.