Terms & Conditions
Cancellation, rescheduling and missed appointments
We have a 48 hour cancellation/rescheduling policy.
A deposit is required for treatments above £50. Deposits start from £20 and can be paid by phone with a card when making your booking. If you need to cancel or reschedule your appointment, we will need 48hrs notice or you will lose your deposit. For all online bookings or if paying with a gift voucher and fail to give 48hrs notice of cancellation, you will lose the value of the treatment.
You can cancel or reschedule your appointment via email/telephone/text message. Cancellations and rescheduling up to 48 hours before the time of the appointment are free of charge. Cancellations and rescheduling less than 48 hours before your appointment or missed appointments will result you losing the deposit. Exceptions to our policy cannot be made for any reasons.
When a booking is made within 48hr and then cancelled or rescheduled, the deposit is non-refundable.
*If replacement for appointment which has been cancelled/rescheduled within 48 hours has been found, the booking fee may be transferred towards next appointment but will not be refunded.
More than 2 missed appointments may result in refusal of future bookings and treatments unless payment is received upfront at time of booking. If you are running late please be kind enough to notify us so we can plan your treatment accordingly. This may involve decreasing treatment time or rearranging to a different time on the same day if availability to do so to avoid unnecessary cancellation fees. If treatment time is cut short or you no longer require all of the treatments you originally booked in you will still be charged the full amount.
COVID – 19: SPECIAL TERMS AND CONDITIONS.
IF YOU ARE NOT FEELING WELL OR ARE DISPLAYING COVID SYMPTOMS, PLEASE STAY HOME AND DO NOT COME FOR YOUR APPOINTMENT. PLEASE INFORM US THAT YOU ARE NOT ABLE TO ATTEND YOUR APPOINTMENT ASAP. IF YOU HAD TO CANCEL YOUR APPOINTMENT LESS THAN 48HR DUE TO YOUR NOT WELL BEING AND YOU DID LET US KNOW, YOUR DEPOSIT WILL BE TRANSFERRED TO YOUR NEXT VISIT. YOUR NEXT APPOINTMENT CANNOT BE BOOKED EARLIER THAN 14 DAYS SINCE YOUR ORIGINAL APPOINTMENT OR IF YOU HAD A COVID-19 SINCE YOU FULLY RECOVERED. PLEASE BE AWARE IF YOU HAD AN INFILL APPOINTMENT YOU WOULD HAVE TO BOOK FOR REMOVAL (IF REQUIRED) AND A NEW SET. DEPOSIT CAN BE TRANSFERRED WITHIN 3 MONTHS TIME AFTER THAT YOU WOULD NEED TO PLACE ANOTHER DEPOSIT.
At Simply Skin Medical Aesthetics we take your privacy seriously and only use the collected information to provide our services. Simply Skin Medical Aesthetics does not sell or share any of the information for any other purpose. At any time, you may request a copy of information we have recorded about you. You may also request to remove all identifiable information with respect to yourself.
What information we collect
The personal information we collect may include your name, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (allergies, pregnancy, skin conditions), payment and transaction information, IP address.
We may also ask you to disclose any medical conditions that we should be aware of in order to carry out a safe treatment and comply with the requirements of our insurance provider.
There are CCTV outside our premises operated by our landlord for the safety and security of our clients and staff as well as a deterrent for the purpose of criminal activity.
We may collect details of your visits to our website including, but not limited to, traffic data, location data, and other communication data. This data may be used in order to analyse and optimise our SEO and website performance. If you contact us via email or telephone, we may keep a record of that correspondence as a reference for future communications.
How this information is used
Your personal information is stored for our own records only and will only be disclosed to third-parties unless it is required by our insurance providers in case of a claim.
We only use and share your personal information if it is necessary to do, to carry out business activities, for example:
· To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
· When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
· When you consent to it: we will always ask for your consent to send you any marketing materials
We will therefore share your information with:
· Our insurance company, in case of a claim
We have rigorous data protection and security policies in place with all our suppliers.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Of course, you may opt out of receiving marketing material at any time.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
You can access our website home page and browse our site without disclosing your personal information, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time. You should regularly check this page to make sure you have read the most recent version.
If you participate in an online survey or questionnaire, any information you provide will also be maintained.